Privacy Policy

Information We Collect

To open and manage your account with us and to provide our services safely and fairly, we collect a range of personal information. This includes information you provide to us directly and information we gather automatically as you use our site.

Account and Identity Details

When you register, we collect personal details such as your name, date of birth, residential address, email address, and the login credentials you create. This information is required to establish and maintain your account with us and to confirm that you meet our eligibility requirements.

Verification Documents

We are obliged to verify the identity and age of our players. As part of this process we may ask you to provide copies of documents such as a passport, driver's licence, or a recent utility bill. These documents are treated with strict confidentiality and used only for the purposes of identity verification, age checking, and anti-fraud reviews.

Payment and Transaction Records

We collect information related to the payment methods you use, including card type and partial account numbers, as well as a complete record of your deposits, withdrawals, and gaming activity. We do not store full card numbers on our servers. This data is used to process your financial requests, detect and prevent fraud, and satisfy our legal obligations.

Device and Technical Data

When you visit our site, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, and details of how you navigate through our pages. This data helps us run and improve our services, identify suspicious activity, and personalise your experience.

Sharing Your Information

We do not share your personal information with external parties except in the following circumstances:

• Service providers: We engage trusted third-party companies to provide services on our behalf, such as payment processors, identity verification providers, and customer support platforms. These providers are only permitted to use your data as necessary to deliver their services to us and are required to maintain appropriate security standards.
• Legal obligations: We may disclose your information when required to do so by law or in response to a lawful request from a relevant authority.
• Fraud prevention: We may share information with fraud-prevention agencies and financial crime bodies to protect against unlawful activity.
• Business transfers: In the event of a merger, acquisition, or sale of part of our business, your information may be transferred as part of that transaction. We will notify you of any material change via our site.

All third parties with whom we share your data are required to handle it securely and to use it only as directed by us.

Your Rights, Data Retention and Security

Exercising Your Data Rights

You have the right to access the personal information we hold about you, to request corrections if anything is inaccurate or out of date, and to ask us to delete your data where we are not legally required to retain it. You can also withdraw your consent to receive marketing communications from us at any time. To exercise any of these rights, please contact us at support@moolah-casino.com. We will acknowledge and respond to your request within a reasonable timeframe.

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update any information that is inaccurate or incomplete.
• Deletion: Request that we delete your personal information where we have no legal obligation to keep it.
• Withdraw marketing consent: Opt out of promotional communications at any time by emailing support@moolah-casino.com or by clicking the unsubscribe link in any marketing email we send you.

How Long We Keep Your Data

We keep your personal information for as long as your account with us remains open and for a period after closure as required by law. Even after you close your account, certain records - including identity documents, transaction histories, and account details - must be retained for a period prescribed by applicable legislation. This is necessary to comply with our legal obligations, support any investigations that may arise, and resolve disputes. Once the applicable retention period expires, your information is securely deleted or anonymised.

Security

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and loss. These measures include encrypted data transmission, secure servers, and restricted internal access to personal data. While we take every reasonable precaution, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your account credentials confidential.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will let you know via a notice on our site or by email to the address on your account. We encourage you to check this page periodically. Continuing to use our services after an updated policy has been posted means you accept the revised terms.